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132-51 IT Professional Services

HELP DESK SPECIALIST

132 51 Rate / $40.29 per hr

Function

Perform configuration management and tracking of software and hardware, including computers and network equipment across the enterprise. Troubleshoot, isolate, identify, track, report and resolve problems encountered using software and hardware, including personalized assistance, telephone assistance. Analyze and assess equipment and performance degradation, including determination of hardware, software, and/or other technical changes necessary. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager

Education & Experience

Associate’s Degree or Minimum of 5 Years in the IT Field

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